• FREQUENTLY ASKED QUESTIONS

  • How does the mapping work?

    Once you press 'Start Walk', salmathub will plot your devices location at intervals based on distance and speed, until you press 'Pause Walk'.

    If you find plotting isn't consistent, try the following:
    * Begin walk on a fully charged battery
    * Turn off any Battery Saving function within the device
    * For Android - Check 'Location' setting>Mode - is set to 'High Accuracy'
    * For iPhone - Check 'Settings>salmathub>Location - is set to 'Always'

    Some other potential factors which could affect plotting are:
    * Low signal strength or signal obstructions
    * Low grade or damaged GPS chip within device
    * Speed is greater than walking pace

    Such factors will be taken into account when reviewing GPS mapping data.

  • Does salmathub require data and Wi-Fi to be ON?

    At times, salmathub will require your device to be connected to an internet network, which can be done via Wi-Fi. Mapping a walk does not require internet connection.

  • Do I need to take my mobile when I'm delivering?

    Yes, press ‘Start walk’ when you’re ready to start delivering.

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    HOW TO USE PORTAL

  • What can I do within the salmathub portal?

    You can easily maintain your personal information and bank details online in a secure manner. Salmat have some exciting new features planned in the future, so check back regularly to see what is new!

  • Which internet browsers can I use to access the portal?

    To optimise your online experience, please use one of the following browsers:

    Windows: Mozilla Firefox 25 or later, Google Chrome 31 or later, Waterfox and Microsoft Edge

    Mac: Apple Safari 7 or later, Mozilla Firefox 25 or later, Google Chrome 31 or later, Waterfox and Microsoft Edge

  • How do I get access to salmathub portal?

    You will receive a Welcome email with a link to access the salmathub portal.
    Your distributor or vendor code and password will be provided in this email.
    If you already use salmathub app or EVA, you can sign in with those credentials.
     
    URL: salmathub.salmat.com.au

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