Track various metrics for how people are 'discovering' your app (first time users)
'Discovery' is an active area of change in voice assistant platforms, so expect this area of analytics to evolve over the coming months.
Third-party analytics suppliers
For those looking for a deeper dive into analytics for their app, third-party suppliers such as Adobe, dashbot.io and voicelabs.co offer solutions that integrate with voice application code to help developers understand such things as usage, user intent and message sentiment.
The theory behind the analytics provided by these third-party suppliers is in line with those we have been using in the speech space for years. Not only can you track how many people are using your app, but you can delve into the inputs and responses from the Google Assistant so you can continue to train it to understand your users, or consider new functionality you might want to add.
For example, a user may ask:
User: "What's a 'Hoges'?"
Google Assistant: "Was that 'burger'? Like a hamburger?"
So a possible extension to our game, Australia Says for example, could be to include explanations of what the slang words mean, if a user asks. This could be quite useful, even educational, for use outside of Australia.
Getting the word out
Setting up tracking for your app’s performance is all well and good, but what if usage is low? The age-old adage stands, what’s the point in having a shiny new car if you do not put fuel into it to power it? The same is true for voice assistant integrations.
However, being such a new area there is little precedent for promoting apps. Remember, Google only launched the first iteration of the Google Assistant on mobile with Allo in September 2016, and with the Google Home in Australia in July 2017.
Of course, all apps for the Google Assistant have a listing in the Google Assistant Directory, which can be viewed on your phone via the Google Assistant app. However, beyond this, what else can you do to drive people to use your app? After all, the Google Assistant can be accessed not only on devices like Google Home, but also compatible Android and iOS mobile phones.
When seeking inspiration, where better to look than Google itself? In the months following the launch (and in the crucial run up to Christmas) the company launched a video ad campaign showing people using the device.
Google Mini ad
Not only does it clearly demonstrate how the device works, but it gets the “Ok Google, … “ invocation stuck in people’s heads over time. Nobody knew how to work an iPod when they first came out, the same education will have to take place around invoking apps on the Google Assistant.
We took a similar approach when promoting our Australia Says app. We created a couple of short, 30-second videos to illustrate how the game works. The videos are currently being promoted across a number of paid channels to get the word out.
For those that want more information, we have created a landing page with instructions on how to access and use the game – we took inspiration from this CNBC page and apps promoting mobile games when creating it. The resulting landing page can be found here.
We will be keeping a keen eye on our Actions Console to analyse what impact the paid promotion has had on our user take up and engagement.
While there is no one approach to driving engagement, through our experience we have seen that there are clear steps developers can take for the continuous improvement and promotion of their apps on the Google Assistant.
We are excited to apply our decades of experience with natural language IVR solutions to this developing new sector. While the voice assistant space is new and different in many ways, the VUI (Voice User Interface) design is the key to success, and this aspect is much the same as for Natural language IVRs.
It is true, development has become much easier thanks to Google, Amazon and others, but design is also a crucial factor in creating a voice app. In fact, design is the difference between a solution, and a good solution.
We are ready and keen to design some great voice experiences for Australia. Are you ready to join us?
This is the final of our Australia Says blog series. You can read the first (How to speak Aussie with Australia Says) and second blogs (How we buily a game for the Google Assistant) on our blog here.
For more information on Salmat’s speech services click here or call 1300 725 628.