Unrivalled contact centre solutions
As leading providers of contact centre solutions, Salmat develops intuitive, flexible solutions that will grow and evolve with you, getting you ever closer to your customers. And we do it in a way that delivers unrivalled cost optimisation and customer experience performance.
Find us in the right place
Location plays a critical role in the success of your contact centre solution. And Salmat is in precisely the right spots. Offshore, onshore, near-shore, in-house – wherever the contact centre, we have the know-how, people and state-of-the-art facilities to generate revenue, minimise risk and improve the customer experience.
Salmat operational sites
Our contact centre solutions include insourcing, outsourcing and managed operations – so whatever your business goals, we have the right solution.
Our unique technology solutions are packed with advanced features, integrated tools and security to deliver a single customer view across multiple channels, control cost and get the most value from every interaction. What’s more, because our technology is fully flexible and scalable, it’s never been easier to ready your business for the future.
Learn more about our Virtual Agent speech technology, online self service and the Salmat Reach contact centre platform.
We have everything you need to optimise your in-house or outsourced operations and lay the foundations for growth. Our specialist consultants are armed with expertise and insights gained from years of setting up and optimising contact centres. From customer experience, through to operational optimisation and customer lifecycle management.
Working closely with your team right from the start, we deliver solutions based on best practices and industry standards to ensure your operation is the best it can be.
Case study: Retail giant enhances customer experience
Faced with a highly competitive market, a major retailer needed to improve efficiency and deliver a consistent customer experience across all brands and regions to ensure ongoing sustainability and growth. Enter Salmat. We conducted an outside-in review and implemented extensive automation and self-service speech technology. With a consolidated and simplified customer contact strategy across all channels, our client has achieved a 25% improvement in service levels and reduction in overall operating costs of 30%, with one major centre exiting cost by an impressive 47%.