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    salmat solutions

    Salmat has been in the business of communicating with customers for over 30 years, and now does so through its three business divisions: Customer Contact Solutions, Business Process Outsourcing, and Targeted Media Solutions.

    Which salmat Solution best suits me?

    Customer Contact Solutions

    Salmat delivers exceptional Customer Contact Solutions for one-to-one conversations. This operating unit responds to customer service issues and helps solve technical issues for the customers of more than 60 significant clients, and helps other companies do the same thanks to the extensive and unique expertise of its staff.

    Salmat Customer Contact Solutions' turnkey solutions include outsourced contact centres; Australia-wide solutions for door-to-door selling and retailing kiosks; development of natural language and speech recognition solutions; development of learning management systems and off-the-shelf customised training programs for eLearning or traditional classroom delivery; and consulting for businesses seeking to improve contact centre productivity

    Find out more about our Customer Contact Solutions

    • Jetstar
    • PriceWaterHouseCoopers
    • Ladbrokes
    • Pizza Hut
    • Sensis

    Business Process Outsourcing

    This division provides data management and processing services, including electronic bill presentment and payment, e-statement delivery services, document design services, barcode addressing, data formatting, database development, data management and segmentation, archival and retrieval, business intelligence, and printing and mailing. By outsourcing these functions, our clients can focus on their core skills and business knowing that their customer communication follows best practice. For most businesses, outsourcing to Salmat is more cost-effective than investing in the development of specialist capabilities in-house.

    The Business Process Outsourcing division commenced operations in the 1980s, initially as a laser printing and direct mailing business. This division expanded in the 1990s with additional competencies in data management, document management, targeted distribution and response management. The division has since grown steadily, both organically and by acquisition. The acquisition of the NSW Government Printing Service in 2005 dramatically increased the scale of the print management and fulfilment businesses. The recent acquisition of HPA in 2007 brought market-leading skills in direct and essential mail, Business Colour and transpromotional mail, digital and multi-channel communications, scanning and other BPO services to the business. Clients experience the benefit of more than three decades of innovation, experience and continually updated technology.

    Find out more about our Business Process Outsourcing solutions

    • AMEX
    • ING
    • Telstra 
    • TNT
    • Comm Bank

    Targeted Media Solutions

    Salmat has always been a leading force in unaddressed mail delivery. Now, as mass media has become more fragmented and new technology takes hold, new challenges must be met. Consumers are dictating how they want to communicate with organisations. Targeted Media Solutions provide a full spectrum of traditional and emerging communication methods, ideally positioned to transition businesses through this ever-changing market.

    Targeted Media Solutions effectively combines unaddressed advertising with online, mobile and email solutions, delivering the most effective return-on-investment.

    Targeted Media Solutions' ability to combine campaign activity around these complementary channels is a powerful proposition that increases reach, penetration and consumer acceptance of campaigns, ultimately leading to increased sales.

    Find out more about our Targeted Media Solutions

    • Virgin Velocity
    • Telstra
    • Wesfarmers
  • solutions tms

    Targeted Media Solutions

    Salmat is the expert when it comes to targeted media, and offers a range of services incorporating traditional media, technological solutions and research. Salmat also offers the consolidated strength of one of the largest direct mailing distribution networks in Australia.

    Which Targeted Media solution best suits your business?

    How can Salmat help me?

    • Letterbox Distribution
      Salmat pioneered letterbox distribution in 1979 and is now Australia's market leader in unaddressed mail distribution and customer targeting solutions. The leadership is further enhanced by Salmat's network of 25,000 distributors who deliver leaflets, catalogues, magazines, samples and newspapers.

      With the capability to reach over 7 million households en masse across Australia and New Zealand in just 2 days, or target a niche of 450 households depending on client needs, Salmat's unaddressed mail service is Australia's most effective retail advertising medium.

      Find out more about Salmat's letterbox distribution solutions
    • Digital
      More and more Australians are using the internet as an effective Pre-Shop research tool to help them save time and money. Consequently, Salmat has launched a range of new services into the marketplace.

      These services include Dynamic Catalogue, a catalogue hosting solution embedded in a retailer's own site; Dynamic Locator, a store data management solution; and Dynamic Ad, which allows dominant "hero" products from a retailer’s stock to appear on other websites to interest customers and draw sales.

      Find out more about Salmat's digital solutions
    • Interactive
      Salmat Interactive is Australia's leading provider of hosted mobile and interactive voice response (IVR) solutions, specialising in digital communications through mobile, voice, email and online services.

      Providing a wide range of services for some of Australia's best known companies, Interactive has a proven track record of helping clients unleash the power of their customer interactions.

      Find out more about Salmat's interactive solutions
    • Lasoo.com.au
      Lasoo is Australia's leading retail search engine. It searches across advertised offers and sales from leading retailers, including current catalogues and newspaper ads.

      If a retailer's brands and products are not visible online when people are searching, then those searching are likely to find competitive offers. One quarter of users have been found to go into a store to buy a product they found on Lasoo.com.au.

      Find out more about Lasoo.com.au

      Father's Day at Lasoo
    • Customer Targeting Solutions
      Customer Targeting Solutions helps uncover what makes consumers tick and the areas in which they reside with detailed demographic reports and maps.

      Thanks to a strategic alliance with RDA Research, Customer Targeting Solutions provides clients with key demographic, lifestyle, household spend and health-related information about their customers and market. The Customer Targeting Solutions team works with clients to develop strategic solutions that cost-effectively find new customers, or further build on existing relationships. These solutions can be seamlessly integrated with Salmat's unaddressed mail, digital or interactive channels.

      Find out more about Salmat's Customer Targeting Solutions

    See our solutions in action

    Virgin Velocity

    Virgin Blue is one of Australia's leading airlines. The team that operate Virgin Blue's Velocity Rewards Program relies on Salmat to distribute hundreds-of-millions of digital communications to its 1.4 million-strong membership base. Salmat is able to target specific members with relevant offers to increase the effectiveness of the channel. Virgin Blue receives detailed reporting on what and when is opened, forwarded and shared - providing essential insights into customer behaviour and facilitating even further refined targeted communications.

    Telstra

    Telstra recognises the value of acquiring a better understanding of their customer's sentiment. In partnership with Salmat, the leading telecommunications company collects, reports and takes action on customer feedback across all areas of their business. The customer feedback solution that Salmat provides enables Telstra to track the customer across the full purchase lifecycle, which in turn enables them to implement strategies to increase customer satisfaction and retention.

    Wesfarmers

    Salmat partners with the majority of Wesfarmers brands to provide the most effective cross-channel marketing solutions to their customers. Coles, Officeworks, Kmart and Target all use Salmat Targeted Media Solutions leading capabilities to target, plan and deliver integrated communication solutions across both traditional and emerging channels such as catalogue, online and interactive (email, social and SMS).

    Proven Results. Learn more about Targeted Media Solutions