Digital Commerce

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Salmat Digital commerce provides best in class hosted eCommerce platforms for Australia’s leading organisations

Salmat builds bespoke solutions tailored to your exact requirements based on the world's leading eCommerce and web platforms, including hybris and OpenText. Salmat's robust implementation methodology coupled with the skills and experience of over 250 digital professionals means we deliver what you want, when you want it.

Salmat's e-commerce solutions can help your business to maximise multichannel opportunities by:

Driving online revenue growth
Giving you control of this vital channel to your customers
Delighting your customers through a superior customer experience

Salmat delivers:

Continuous Innovation - A commercial partnership delivering continuous innovation to our customers to drive ongoing improvement in customer acquisition, conversion and retention
Market leading, Enterprise Class Commerce Engine - A fully managed service for retailers that scales with your multichannel success
Single Platform - A single platform approach for multi-everything: multi-brand, multi-site, multi-channel, multi-currency, multi-country, multi- language
Drives Revenue and Protects Margin - A powerful, integrated suite of business user tools to manage product, content, merchandising, promotions across all channels
Robust Product Content Management - Consistent and full presentation of brand promotion & products across all customer touchpoints
Integrated Order Management & Warehouse Management - Ability to order anywhere, fulfill anywhere. Accurate inventory visibility across all channels and locations

Increase revenue through a superior customer experience:

Real-time personalisation, merchandising, and search and navigation drive improved conversion rates
Social commerce functionality (reviews, ratings, recommendations) to develop a dialog with customers, drive traffic and create up-sell opportunities
Deliver personalised and targeted content based on customer behaviour and characteristics through advanced customer segmentation
Pre-built integration frameworks allow you to quickly and easily integrate with third party services such as live chat, payment gateways, customer feedback surveys and fraud detection
In addition to Business to Consumer (B2C) capabilities, advanced Business to Business (B2B) features including custom pricing, automatic replenishment through recurring orders and approval workflows

Protect and improve margin with powerful tools in your hands to control and administer your site:

Centralised product content management ensures content consistency across channels – manage product information including images and customer ratings and reviews from a single platform across all channels (online, call-centre, tablet, mobile and in-store)
Operate multiple online stores, mobile sites and customer service for different countries, currencies, segments and brands on a single platform
Integrated customer service improves customer satisfaction and increases sales – Customer Service Representatives can see exactly what a customer sees and troubleshoot an order or a basket of goods in real-time as the customer shops the store online
Best-in-class scalability, flexibility and performance for high-volume, high-transaction environments
A range of proven integration capabilities to ensure that products, orders, inventory and customer data is synchronised with your core back end systems

Salmat’s multi-channel digital strategy incorporates:

The hybris multichannel suite, a world class ecommerce platform - as used by globally recognised, major retail brands, configured exclusively to your brand requirements
Built for mobile from day one – using responsive design and a continuously updated device database, we serve optimised pages to any mobile device regardless of screen size or resolution
Access to Australia’s leading online pre-shopping portal, lasoo.com.au to drive customer traffic to your new online brand
A ready to use web framework to jump-start an implementation and deliver a feature-rich multichannel commerce solution in 16-24 weeks
A best practice storefront template that allows for easy implementation of the latest in website design, search and navigation, shopping, checkout, content management, and merchandising
Prebuilt integration to Google Analytics and Jirafe Customer Intelligence to provide real-time data to monitor the performance of your site and the results of marketing and merchandising activities
Integrated call centre and order management to increase customer satisfaction, support cross-channel purchasing and fulfillment and boost sales
Enhanced customer service through integrated SMS updates to provided automated delivery updates to your customers
Keyword research and analysis and integrated Search Engine Optimisation - working closely with the design, development and project management teams to deliver increased organic traffic and conversions at launch
Monthly reporting and face to face performance reviews with your dedicated Salmat Digital Account Manager to drive continuous improvement and optimisation

The best in class functionality of the Salmat ecommerce solution will drive more value and success for your business in its ability to attract, convert and retain customers. Contact us today for more information.

Solution Wishlist

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Digital Commerce

Salmat Digital commerce provides best in class hosted eCommerce platforms for Australia’s leading organisations

Salmat's e-commerce solutions can help your business to maximise multichannel opportunities by:

Salmat delivers:

Increase revenue through a superior customer experience:

Protect and improve margin with powerful tools in your hands to control and administer your site:

Salmat’s multi-channel digital strategy incorporates:

Solution Wishlist

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