The proliferation and convergeance of new technology-enabled communication channels and the ease of access to information has empowered consumers like never before. As consumers embrace the convenience and utility of a brave new multichannel world, they are communicating with you more and expect the same level of service at every touch point.

Keeping up with customer expectations is easy with Salmat's approach; an integrated, consistent and effective contact centre solution giving you a single view of your customers across all touch points. Salmat works with some of Australia and New Zealand's leading brands across multiple industry sectors to dramatically improve the customer experience and optimise the cost of service delivery.

Integrated Communications

Salmat understands the need to connect with customers through the channel of their choice. Salmat are the experts in designing proactive contact strategies to ensure your business is on the front foot with service, before a customer encounters an issue.

Salmat can help your organisation to integrate customer intelligence from multiple channels in real-time, to create actionable results from your contact centre.

Integration of social media, SMS, chat and self-service channels with traditional voice and automation strategies, can elevate your customer experience and simultaneously reduce the cost of service.

Salmat Reach

Salmat leverages best-of-breed enterprise contact centre applications platform. Powered by Avaya, the global leader in contact centre technology, Salmat REACH is the brain and central nervous system that enables us to create truly innovative connections with your customers. You can also deploy Salmat REACH into your own contact centre through the cloud and run the same class leading applications as the Australian contact centre market leader, Salmat.

Salmat also offers a range of automated speech products and services, Natural Language Speech Recognition (NLSR) and voice biometric technologies, to deliver enhanced privacy and security, customer experience and operating efficiencies.

Contact Centres

Salmat's diverse geographic operations provide a comprehensive solution to cater for every level of task complexity, capability and required cost to serve.

Many elements define the potential complexity of managing each customer touch point. High value connections such as sales or retention are best managed by geographies with strong cultural alignment and teams with high levels of competency in sales and negotiation. Conversely, communication tasks with lower complexity can be effectively delivered from virtually any location, and therefore provide an opportunity to optimise the cost to serve.

Cost to serve represents the proportion of total cost acquired to deliver each successful communication outcome. Cost to serve can be optimised using a variety of initiatives including, automation, self-service and a location delivery strategy that enables low complexity interactions to be delivered by near-shore and offshore centres.

Contact us for more information on Salmat's contact centre solutions.

Contact Centre Optimisation

Leverage Salmat’s contact centre optimisation services to get the most out of your internal operations.

Business Consulting

Salmat consulting services include customer experience and strategy consulting, optimisation and transformation and customer engagement and lifecycle management.

Contact Centre Solutions

Salmat is among Australia’s largest and most experienced providers of outsourced contact centre solutions.

Speech Recognition & Voice Biometrics

Salmat's Natural Language Speech Recognition and voice biometrics products, are some of the most innovative and dynamic solutions offered by Salmat.

Cloud Based Contact Centre Solutions - Salmat Reach

Salmat Reach is a leading edge customer contact technology platform hosted in the cloud.

Solution Wishlist

Want to find out how Salmat can help you?

Add the Salmat products or solutions to your wishlist, to enable a better return on your customer communications.

See our Privacy Policy.

Salmat is committed to protecting your privacy. Salmat collects, uses and retains your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act. By providing your personal information you consent to Salmat using that information for the purpose of contacting you regarding this enquiry. Visit www.salmat.com.au for our detailed APP Privacy Policy.If you do not provide us with this information we will not be able to answer your query. We may disclose the information we collect to third parties, including contractors and contracted service providers engaged by us to deliver our services or carry out certain business activities on our behalf. We generally do not give your personal information to anyone outside Australia. You agree to us using and disclosing your personal information as set out above. This consent remains valid for an indefinite period unless you alter or revoke it by giving written notice to our Privacy Officer. From time to time, we may use your personal information to send you information regarding other events, news, products or services that may be of interest to you. If you do not wish to receive such information, please contact our Privacy Officer. Our Privacy Policy contains information about how we deal with your personal information including that you may request access to personal information that we hold about you (subject to some exceptions which apply at law) and seek correction of this information if you find that it is not accurate or complete. If you have any concerns about our compliance with the APPs our policy also contains a complaint handling process which outlines your right to complain about any breach of the APPs, or a registered code applicable to us and the process we will adopt to deal with any such complaint.

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See our Privacy Policy.

Salmat is committed to protecting your privacy. Salmat collects, uses and retains your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act. By providing your personal information you consent to Salmat using that information for the purpose of contacting you regarding this enquiry. Visit www.salmat.com.au for our detailed APP Privacy Policy.If you do not provide us with this information we will not be able to answer your query. We may disclose the information we collect to third parties, including contractors and contracted service providers engaged by us to deliver our services or carry out certain business activities on our behalf. We generally do not give your personal information to anyone outside Australia. You agree to us using and disclosing your personal information as set out above. This consent remains valid for an indefinite period unless you alter or revoke it by giving written notice to our Privacy Officer. From time to time, we may use your personal information to send you information regarding other events, news, products or services that may be of interest to you. If you do not wish to receive such information, please contact our Privacy Officer. Our Privacy Policy contains information about how we deal with your personal information including that you may request access to personal information that we hold about you (subject to some exceptions which apply at law) and seek correction of this information if you find that it is not accurate or complete. If you have any concerns about our compliance with the APPs our policy also contains a complaint handling process which outlines your right to complain about any breach of the APPs, or a registered code applicable to us and the process we will adopt to deal with any such complaint.