Serve your customers over the phone or online using a combination of contact centre, speech and self-service products.

Serve your customers

Don’t just be available to your customers, exceed their expectations. Answer your customers’ questions and service their needs, 24/7. Salmat can help you put a solution in place to service your customers whenever and wherever they are.

Give them the best customer service they have ever experienced. We can help you adopt a multi-channel approach to attend to non-critical enquiries and free your call centres for more complex enquiries.

  • Contact Centres
  • Customer Experience Solutions - Voice of Customer
  • Managed Services - Microsourcing
  • On-Demand Contact Centres
  • Speech Solutions

Maximise your customer service

Brands must have solutions in place to service their customers, wherever and whenever they need. With 52 per cent of consumers using at least four channels to contact a business, it is important that you take a multi-channel approach to managing your customer experiences.

Don’t just be available. Ensure a great customer experience across all channels, all the time. Integrate speech and online solutions into your business and optimise the performance of your contact centre.

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    MULTIPLE CHANNELS

    Don’t force your customers to interact with you on a specific channel. Give them the option to choose their preferred channel on which to contact you.

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    DIRECT ENQUIRIES QUICKLY

    Answer FAQs with speech and online chat facilities so your contact centre is free to answer the more complex questions that require a human touch.

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    OUTSOURCE OPERATIONS

    Free your internal staff to focus on what’s important to your business, growth, by outsourcing some of the less important, back-office work.