So, whether you need a dedicated customer service team for sales or service, Salmat can accommodate your contact centre needs.
Manage your customer experience with a multi channel approach.
Engage with specialist consultants who are armed with expertise and insights gained from years of optimising contact centres designed to build a customer experience solution that fits with your business goals, either acquisition of customers or customer service.
Work with a partner who will be an extension of your brand, dedicated to providing exceptional customer service through highly engaged sales and service agents that are aligned to your business goals.
Engage a partner with the know-how, people and state-of-the-art facilities to help you improve your customer experience whether you choose an on-shore, off-shore or in-house contact centre solution.
Enable customer self service by providing them with different channels on which to reach you. Salmat can manage and automate a broad range of interactions over the phone or through digital channels.