Customer Contact Solutions

Salmat delivers exceptional Customer Contact Solutions for one-to-one conversations. This operating unit responds to customer service issues and helps solve technical issues for the customers of more than 60 significant clients, and helps other companies do the same thanks to the extensive and unique expertise of its staff.

Salmat Customer Contact Solutions' turnkey solutions include outsourced contact centres; Australia-wide solutions for door-to-door selling and retailing kiosks; development of natural language and speech recognition solutions; development of learning management systems and off-the-shelf customised training programs for eLearning or traditional classroom delivery; and consulting for businesses seeking to improve contact centre productivity

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Business Process Outsourcing

This division provides data management and processing services, including electronic bill presentment and payment, e-statement delivery services, document design services, barcode addressing, data formatting, database development, data management and segmentation, archival and retrieval, business intelligence, and printing and mailing. By outsourcing these functions, our clients can focus on their core skills and business knowing that their customer communication follows best practice. For most businesses, outsourcing to Salmat is more cost-effective than investing in the development of specialist capabilities in-house.

The Business Process Outsourcing division commenced operations in the 1980s, initially as a laser printing and direct mailing business. This division expanded in the 1990s with additional competencies in data management, document management, targeted distribution and response management. The division has since grown steadily, both organically and by acquisition. The acquisition of the NSW Government Printing Service in 2005 dramatically increased the scale of the print management and fulfilment businesses. The recent acquisition of HPA in 2007 brought market-leading skills in direct and essential mail, Business Colour and transpromotional mail, digital and multi-channel communications, scanning and other BPO services to the business. Clients experience the benefit of more than three decades of innovation, experience and continually updated technology.

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Targeted Media Solutions

Salmat has always been a leading force in unaddressed mail delivery. Now, as mass media has become more fragmented and new technology takes hold, new challenges must be met. Consumers are dictating how they want to communicate with organisations. Targeted Media Solutions provide a full spectrum of traditional and emerging communication methods, ideally positioned to transition businesses through this ever-changing market.

Targeted Media Solutions effectively combines unaddressed advertising with online, mobile and email solutions, delivering the most effective return-on-investment.

Targeted Media Solutions' ability to combine campaign activity around these complementary channels is a powerful proposition that increases reach, penetration and consumer acceptance of campaigns, ultimately leading to increased sales.

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