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    salmat solutions

    Salmat has been in the business of communicating with customers for over 30 years, and now does so through its three business divisions: Customer Contact Solutions, Business Process Outsourcing, and Targeted Media Solutions.

    Which salmat Solution best suits me?

    Customer Contact Solutions

    Salmat delivers exceptional Customer Contact Solutions for one-to-one conversations. This operating unit responds to customer service issues and helps solve technical issues for the customers of more than 60 significant clients, and helps other companies do the same thanks to the extensive and unique expertise of its staff.

    Salmat Customer Contact Solutions' turnkey solutions include outsourced contact centres; Australia-wide solutions for door-to-door selling and retailing kiosks; development of natural language and speech recognition solutions; development of learning management systems and off-the-shelf customised training programs for eLearning or traditional classroom delivery; and consulting for businesses seeking to improve contact centre productivity

    Find out more about our Customer Contact Solutions

    • Jetstar
    • PriceWaterHouseCoopers
    • Ladbrokes
    • Pizza Hut
    • Sensis

    Business Process Outsourcing

    This division provides data management and processing services, including electronic bill presentment and payment, e-statement delivery services, document design services, barcode addressing, data formatting, database development, data management and segmentation, archival and retrieval, business intelligence, and printing and mailing. By outsourcing these functions, our clients can focus on their core skills and business knowing that their customer communication follows best practice. For most businesses, outsourcing to Salmat is more cost-effective than investing in the development of specialist capabilities in-house.

    The Business Process Outsourcing division commenced operations in the 1980s, initially as a laser printing and direct mailing business. This division expanded in the 1990s with additional competencies in data management, document management, targeted distribution and response management. The division has since grown steadily, both organically and by acquisition. The acquisition of the NSW Government Printing Service in 2005 dramatically increased the scale of the print management and fulfilment businesses. The recent acquisition of HPA in 2007 brought market-leading skills in direct and essential mail, Business Colour and transpromotional mail, digital and multi-channel communications, scanning and other BPO services to the business. Clients experience the benefit of more than three decades of innovation, experience and continually updated technology.

    Find out more about our Business Process Outsourcing solutions

    • AMEX
    • ING
    • Telstra 
    • TNT
    • Comm Bank

    Targeted Media Solutions

    Salmat has always been a leading force in unaddressed mail delivery. Now, as mass media has become more fragmented and new technology takes hold, new challenges must be met. Consumers are dictating how they want to communicate with organisations. Targeted Media Solutions provide a full spectrum of traditional and emerging communication methods, ideally positioned to transition businesses through this ever-changing market.

    Targeted Media Solutions effectively combines unaddressed advertising with online, mobile and email solutions, delivering the most effective return-on-investment.

    Targeted Media Solutions' ability to combine campaign activity around these complementary channels is a powerful proposition that increases reach, penetration and consumer acceptance of campaigns, ultimately leading to increased sales.

    Find out more about our Targeted Media Solutions

    • Virgin Velocity
    • Telstra
    • Wesfarmers

  • Business Process Outsourcing

    Salmat specialises in providing a comprehensive array of multi-channel direct marketing, direct customer communication and workflow management capabilities. This includes inbound and outbound customer communication as well as online and self-service channels for most of the region’s major public and private sector organisations.

    Which Business Process Outsourcing solution best suits your business?

    How can Salmat help me?

    • Print on Demand
      The Print On Demand service is designed to provide corporate clients with professional, streamlined print capabilities using the latest technology and print expertise. Print On Demand operates the same high-quality production equipment on all sites nationally, linked by a common network. Fast turnaround jobs can be initiated in one location and printed at multiple Print On Demand sites, ensuring timely delivery.

      Salmat's online ordering system, ePrint On Demand, makes the management of simple and complex print requirements easy. All items are stored in a digital warehouse, offering full print management workflow, including the creation, tracking, and reporting of orders.

      Find out more about Salmat's print on demand solutions
    • Business Process Automation
      Business Process Automation incorporates all types of applications, claims and transaction processing, including mail room management and locked box services, as well as the digitisation of inbound responses and documents into secure web-based repositories for more streamlined workflow.

      These services enable clients to have a comprehensive "single view" online of a customer and all their related activity and history. Business efficiency is also achieved through the streamlining of back-office processes.

      More about Salmat's business process automation solutions
    • Transactional and Direct Marketing
      Salmat is the Asia Pacific region's largest supplier of outsourced essential mail and electronic document design, formatting and delivery services. This covers applications for all major industry and government sectors.

      These services are driven by the latest digital colour print and output management technologies, which enable clients to accommodate any changes in customer delivery choice instantaneously and maximise the cost-effectiveness of the communication. This is achieved through leading-edge document formatting and design that enables seamless conversion between hard copy and electronic formats.

      More about Salmat's transactional and direct marketing solutions
    • E-Solutions
      Salmat provides a wide range of electronic transactional and essential document distribution services, with the option of secure online access. Salmat's range of e-solutions includes electronic billing and payment; and delivery of statements, reports, and related documents by secure email or online.

      Salmat provides secure, up-to-date, user-accessible repositories of statutory documents for registries, banks and government departments. Generally, these repositories operate using permission-based website access, or over secure intranets or user networks. These solutions are often part of a wider business process automation program.

      Find out more about Salmat's e-solutions

    See our solutions in action

    American Express

    As part of an enterprise strategy review in 2006, American Express Asia Pacific elected to close their Gladesville mail processing operation in favour of a total Business Process Outsource strategy within the region, and selected Salmat as their outsource partner of choice.

    American Express considered Salmat's experience, technology offering, and sustainability/reliability to be critical factors when comparing our capability and expertise to that of our competition.

    ING Australia

    ING Australia, a leading investment, insurance and superannuation provider, approached Salmat to help them transform a mandatory mailing into a more customer focused communication.

    Loyalty Pacific

    One in four Australians is a member of the Fly Buys loyalty card program, and some of Australia's largest retailers and service providers, including Myer, Shell, and Coles, are participants. That makes it one of the largest customer relationship operations in Australia.

    Origin Energy

    Origin Energy is a leading Australasian energy supplier providing gas and electricity to more than 3 million homes and businesses across Australia, New Zealand, and the Pacific. It is a top 100 ASX listed company and participates in most segments of the energy supply chain including energy retailing, electricity generation, and natural gas exploration and production.

    Telstra

    Salmat has provided bill printing and distribution services to Telstra since 1989 and has played an integral role in many of Telstra's new billing developments.

    TNT

    As most calls received by each TNT Customer Service Centre relate to tracking consignments, TNT required a reliable system that could quickly identify who signed for a parcel and at what time.

    Proven Results. Learn more about Business Process Outsourcing