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    salmat solutions

    Salmat has been in the business of communicating with customers for over 30 years, and now does so through its three business divisions: Customer Contact Solutions, Business Process Outsourcing, and Targeted Media Solutions.

    Which salmat Solution best suits me?

    Customer Contact Solutions

    Salmat delivers exceptional Customer Contact Solutions for one-to-one conversations. This operating unit responds to customer service issues and helps solve technical issues for the customers of more than 60 significant clients, and helps other companies do the same thanks to the extensive and unique expertise of its staff.

    Salmat Customer Contact Solutions' turnkey solutions include outsourced contact centres; Australia-wide solutions for door-to-door selling and retailing kiosks; development of natural language and speech recognition solutions; development of learning management systems and off-the-shelf customised training programs for eLearning or traditional classroom delivery; and consulting for businesses seeking to improve contact centre productivity

    Find out more about our Customer Contact Solutions

    • PriceWaterHouseCoopers
    • Pizza Hut
    • Sensis

    Business Process Outsourcing

    This division provides data management and processing services, including electronic bill presentment and payment, e-statement delivery services, document design services, barcode addressing, data formatting, database development, data management and segmentation, archival and retrieval, business intelligence, and printing and mailing. By outsourcing these functions, our clients can focus on their core skills and business knowing that their customer communication follows best practice. For most businesses, outsourcing to Salmat is more cost-effective than investing in the development of specialist capabilities in-house.

    The Business Process Outsourcing division commenced operations in the 1980s, initially as a laser printing and direct mailing business. This division expanded in the 1990s with additional competencies in data management, document management, targeted distribution and response management. The division has since grown steadily, both organically and by acquisition. The acquisition of the NSW Government Printing Service in 2005 dramatically increased the scale of the print management and fulfilment businesses. The recent acquisition of HPA in 2007 brought market-leading skills in direct and essential mail, Business Colour and transpromotional mail, digital and multi-channel communications, scanning and other BPO services to the business. Clients experience the benefit of more than three decades of innovation, experience and continually updated technology.

    Find out more about our Business Process Outsourcing solutions

    • AMEX
    • ING
    • Telstra 
    • TNT
    • Comm Bank

    Targeted Media Solutions

    Salmat has always been a leading force in unaddressed mail delivery. Now, as mass media has become more fragmented and new technology takes hold, new challenges must be met. Consumers are dictating how they want to communicate with organisations. Targeted Media Solutions provide a full spectrum of traditional and emerging communication methods, ideally positioned to transition businesses through this ever-changing market.

    Targeted Media Solutions effectively combines unaddressed advertising with online, mobile and email solutions, delivering the most effective return-on-investment.

    Targeted Media Solutions' ability to combine campaign activity around these complementary channels is a powerful proposition that increases reach, penetration and consumer acceptance of campaigns, ultimately leading to increased sales.

    Find out more about our Targeted Media Solutions

    • Virgin Velocity
    • Telstra
    • Wesfarmers

  • Business Process Outsourcing

    Salmat specialises in providing a comprehensive array of multi-channel direct marketing, direct customer communication and workflow management capabilities. This includes inbound and outbound customer communication as well as online and self-service channels for most of the region’s major public and private sector organisations.

    Which Business Process Outsourcing solution best suits your business?

    How can Salmat help me?

    Inbound

    Salmat offers a range of inbound BPO solutions to help organisations reduce the costs of doing business. These solutions include:

    • Accounts Payable - Automation to improve transparency and support supplier relations
    • Data Capture - Using a range of devices from handheld barcode scanners to flatbed and wide-format scanners
    • Document Scanning - Digitising your documents into high quality, searchable electronic data
    Outbound

    Salmat offers a range of outbound BPO solutions to assist businesses reach their customers. These solutions include:

    • Business Colour - Production of full colour, personalised communications
    • Direct Mail - End to end outbound correspondence - from formatting to fulfilment
    • Essential Mail - Production of bills, statements and other required business communications
    • Tanspromo - Creation of personalised, targeted transactional communication
    • Electronic Delivery- Send and receive email, faxes, SMS and files with a electronically within a centralised platform
    • Email - Send high volume, digitally signed email communcations
    Online

    Salmat assists businesses improve efficiency and customer communication through a range online BPO solutions. These solutions include:

    See our solutions in action

    ING Australia

    ING Australia, a leading investment, insurance and superannuation provider, approached Salmat to help them transform a mandatory mailing into a more customer focused communication.

    Loyalty Pacific

    One in four Australians is a member of the Fly Buys loyalty card program, and some of Australia's largest retailers and service providers, including Myer, Shell, and Coles, are participants. That makes it one of the largest customer relationship operations in Australia.

    Origin Energy

    Origin Energy is a leading Australasian energy supplier providing gas and electricity to more than 3 million homes and businesses across Australia, New Zealand, and the Pacific. It is a top 100 ASX listed company and participates in most segments of the energy supply chain including energy retailing, electricity generation, and natural gas exploration and production.

    Telstra

    Salmat has provided bill printing and distribution services to Telstra since 1989 and has played an integral role in many of Telstra's new billing developments.

    TNT

    As most calls received by each TNT Customer Service Centre relate to tracking consignments, TNT required a reliable system that could quickly identify who signed for a parcel and at what time.

    Proven Results. Learn more about Business Process Outsourcing