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BPO

Business Process Outsourcing

Salmat specialises in providing a comprehensive array of multi-channel direct marketing, direct customer communication and workflow management capabilities. This includes inbound and outbound customer communication as well as online and self-service channels for most of the region's major public and private sector organisations.

Essential Mail

Salmat is by far Australia's largest producer of essential mail, printing and mailing well over a billion mail packs annually.

Essential Mail is the term used to describe regular B2C or B2B communications that are required for the maintenance of business relationships and the triggering of events such as bill payment. Essential Mail includes bills, statements, letters, advices, reminder notices, and statutory communications.

Salmat's Essential Mail solution is a high-volume, end-to-end service that begins at document composition and formatting, with quality-accredited processes that flow through production to lodgement with Australia Post or multi-channel distribution. Salmat can also process returned mail, offering scanning, data capture, and workflow solutions to complete the essential communications cycle.

Essential communication pieces are the cornerstone of a business' customer relationships. As such, they can be leveraged for a number of additional purposes, most notably highly targeted and personalised marketing messages through Salmat's Business Colour service and Transpromo experience.

Enquire about our Essential Mail solutions