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BPO

Business Process Outsourcing

Salmat specialises in providing a comprehensive array of multi-channel direct marketing, direct customer communication and workflow management capabilities. This includes inbound and outbound customer communication as well as online and self-service channels for most of the region's major public and private sector organisations.

Document Scanning

Document scanning, or digitisation, is the first stage in automating non-core manual business processes.

As the largest producer of digitised images in Australia, Salmat draws on its experience and industry insights to deliver crisp, clear images and high quality, searchable electronic data to hosted repositories and client business systems.

Salmat specialises in high volume back-scanning and daily operational scanning that helps to eliminate backlogs in business processing. With a history of managing the largest and most sensitive digitisation projects in Australia, Salmat uses well-defined processes that protect the integrity of original documents and ensures that specialised information is captured correctly for downstream use. Salmat digitises documents for banks, insurance companies, land registries, educational institutions, and government archives including war records.

Salmat's clients leverage digitisation to initiate claims, applications, payments, banking, and other business processing including accounts payable (offered in partnership with Basware and SAP). They also benefit from electronic mailroom solutions that ensure inbound communication is distributed quickly and correctly around an organisation. Our own ICR and OCR engines working in combination with Kofax software ensure captured data is optimised for downstream use.

Enquire about our Document Scanning solutions