Document Management
Effectively managing documents and their content improves the efficiency of business processes and enhances the experience of customers that interact with your organisation.
Salmat's approach to document management involves the management and organisation of content, regardless of medium. By focusing on content, Salmat helps organisations put value into their conversations with customers.
Some of the types of content Salmat can manage include essential and direct mail such as bills, statements, advices, share registry documents, correspondence and forms. We manage this content from creation, formatting and multi-channel distribution including print, mail and e-delivery to multi-channel inbound capture and execution of automated business processes and straight through processing based on business rules supplied by the client.
In addition to these more traditional content types, Salmat can implement an electronic content management strategy that covers all types of media including sound and video, to provide a true single view of customer.
By creating a single view of a customer's interaction with an organisation, contact centres and internal servicing staff can more easily and effectively manage customer needs and requests. In addition, our electronic content management strategy is designed to provide self-service access for customers, thus reducing the cost of servicing and allowing customers to maintain control over information that is ultimately owned by them.
Enquire about our Document Management solutions