About Salmat

There are millions of people out there. We're engaging them one to one.

A few statistics about our business to give you a sense of what we do:

• We deliver more than 60% of all business to consumer communications in Australia
• We handle more than 25% of all outsourced phone calls in Australia
• We operate one of the largest SMS bureaus in the country
• Our digital business Lasoo.com.au receives approximately 1M visitors each month, while one in every four visitors purchases a product they've searched for on the site within 7 days (Nielsen Lasoo User Behaviour Research, August 2008).

These are just some of the examples of how, everyday, Salmat is communicating one-on-one with individuals in Australia, New Zealand and around the world.

From the letterbox to the laptop: Communicating with customers for over 30 years.

Senior Leadership Team

Name	Position
Grant Harrod	Chief Executive Officer and Managing Director		Grant Harrod is the Chief Executive Officer of Salmat, assuming this role in early April 2009. Prior to this, Grant spent 13 years with Corporate Express Australia Limited (ASX: CXP) a leading office supplies distributor, where he served as Managing Director and Chief Executive Officer for six years. Grant's previous roles at Corporate Express included General Manager of Sales and Marketing and General Manager of Operations.
Chad Barton	Chief Financial Officer		Chad Barton commenced with Salmat in August 2009. Chad previously held the position of Chief Financial Officer with Electronic Data Systems Corporation (EDS), a HP company, in Australia and New Zealand as well as CFO for EDS's Global Financial Services practice. Prior to this, Chad was Commercial Director with Singtel Optus Limited and CFO for SunSystems Australia and New Zealand. Chad is a Chartered Accountant and has professional experience at Arthur Andersen.
Peter Anson	Chief Operating Officer		Peter Anson has been with Salmat since 1991 and was appointed Chief Operating Officer in August 2008. He is responsible for the overall performance of Salmat’s business units and ensures operational objectives are aligned with strategy. Pete previously held a number of senior executive positions within Salmat including Director of Optimise (an enterprise-wide initiative aimed at building continuous efficiency improvement and profit growth) and General Manager of the BPO Division covering Australia and Asia.
David Besson	Chief Executive Officer - Customer Contact Solutions		David Besson was appointed Chief Executive Officer of Salmat's Customer Contact Solutions division in August 2011 and has over 25 years experience with Salmat. In his current role, David is responsible for the full Customer Contact Solutions offering, including our Contact Centres, Field Force operations , Speech solutions and our Learning and Development division . Prior to this position, David was the Chief Executive Officer of Salmat’s Targeted Media Solutions and served as Chief Operating Officer of Salmat's Business Process Outsourcing division
Geoffrey Court	Head of People and Culture		Geoffrey Court heads Salmat's People and Culture team, having fulfilled a similar role within SalesForce since 1999. Key responsibilities include supporting managers in areas such as people development, staff engagement, training, industrial issues and culture. Geoffrey previously worked for Ansett Australia, in marketing and people management roles.
Nick Debenham	Chief Executive Officer - Business Process Outsourcing		Nick Debenham was appointed Head of Business Process Outsourcing in June 2010. With a long and distinguished sales and executive management career with organisations including HP and QM Technologies, Nick continues to develop Salmat's leadership position in the BPO space
David Hackshall	Chief Information Officer		David Hackshall commenced as Chief Information Officer with Salmat in November 2009. David previously worked as Global CIO with Babcock Brown, and prior to this with Staging Connections Group. David has also held senior roles with Patrick Corporation and Ord Minnett. He joins the senior leadership team to provide the appropriate strategic IT focus for Salmat moving forward.
David Webster	Chief Executive Officer - Targeted Media Solutions		David Webster was appointed Chief Executive Officer of Salmat's Targeted Media Solutions division in August 2011.  David had previously worked with Salmat for most than 18 years in key leadership roles within the Targeted Media Solutions division across Australia and New Zealand, most recently as Executive General Manager of Letterbox Distribution.
Ian Jones	Head of Sales		Ian Jones was appointed Head of Sales for Salmat in March 2011 after working as the Executive General Manager of Sales for Targeted Media Solutions (TMS).  Ian started with the company in 1992 and in that time has held a number of sales and general management positions across the company within Customer Contact Solutions (CCS) and TMS.  He has been instrumental in the development of Salmat’s digital strategy and how this integrates across Salmat’s broader capability and the One Salmat strategy.
Nick Spooner	Chief Executive Officer - Salmat Digital		Nick Spooner joined Salmat in late August 2011 as CEO of the recently-formed Salmat Digital business.  Incorporating both ‘business to business’ and ‘business to consumer’ offerings the digital business includes data, web, email, mobile, social media and search services, e-commerce and digital platforms as well as Salmat’s retail business.  Nick comes to Salmat with a wealth of digital media experience, having previously fulfilled strategic leadership roles as Chief Digital Media Officer for Network Ten, Chief Operating Officer at ninemsn and Group Director at SingTel Optus. Nick will play a key role in driving Salmat’s digital business through its next stage of development and growth

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Salmat Environmental Policy Statement

Salmat Limited undertakes the following actions as a basis for demonstrating to our employees, the public and other interested parties, our commitment to meeting our environmental obligations:

• Compliance with applicable laws and regulations.
• Conserving energy through effective use of resources, lowering usage, switch-off programs, purchase of energy-efficient equipment.
• Continually seeking to reduce the environmental impact of our operations by:
  • recycling by-product
  • safe and appropriate disposal of waste
  • environmental risk management strategies
• Establishing environmental standards for our suppliers and contractors.
• Integrating environmental objectives with our business plans and documented management systems.
• Incorporating environmental policy and procedural requirements into the scope of the organisation’s audit program.
• A company-wide incident reporting and corrective action infrastructure.
• Conducting training and awareness initiatives for Salmat employees, contractors and suppliers.
• A continuous improvement philosophy for Salmat's integrated business system.

Click here to view Salmat's Environment Charter.

Sponsorship & Community

Salmat is dedicated to the community in which we operate whether local, national or international. Salmat aims to meet society’s expectations of what is a good and responsible company in contributing to the community. Salmat views the Community as the wider world, accepting that countries which are more affluent have an obligation to give less fortunate communities the opportunity to soar.

Salmat’s contribution to the community is classified into the following areas:

Payroll giving and donations

Salmat’s staff giving programme allows staff to contribute via payroll deductions to projects chosen by a staff committee. The current four projects are:

• Save the Children - Education in Remote Ethnic Communities, Sayaboury District, Laos. Two schools have been funded.
• Care Australia - Participation of Women in the Formal Economic Sector (POWER) Russaifeh City, Zarqa Governorate, Jordan.
• Starlight Foundation - Starlight Express Rooms Major Sponsor - The Children’s Hospital Westmead
• Fred Hollows Foundation - South Africa.

Every dollar raised is matched dollar for dollar by Salmat up to AUD 100,000 per annum.

Local fundraising and community involvement

• Fundraising for local initiatives including individuals in need
• Site participation in local initiatives such as Movember, Daffodil Day, SIDs, Biggest Morning Tea
• Where appropriate, sponsorship of local sporting associations and individual athletes
• Local Community Group project teams coordinating ideas to help the local community

Diversity Policy

Salmat has established a Diversity Policy to help provide a work envionment that supports and respects diversity amongst our workforce.  Our Diversity Policy is published on Salmat's intranet.  Salmat's Diversity Policy Statement may be read here.

Women in Leadership

“Enabling women to be their best”

Salmat has established a Women in Leadership Council.

This Council aims to develop more female leaders at Salmat and address the gender inequity in senior leadership roles. The goals of the Council are:

• To appoint female board members. 
• To appoint females to the Senior Leadership Team. 
• To ensure that those women with leadership aspirations have a clear path within Salmat on how to become a leader and that our culture supports this. 
• To establish a networking group for women in leadership roles. 
• To establish a formal mentoring program for all staff, to develop aspiring women leaders. 
• To be recognised as a leading Equal Opportunity employer.

Membership

Grant Harrod – Chief Executive Officer
Geoffrey Court – Head of People and Culture
Joann Skene – General Manager – SA/NT
Jennifer Madison - Investor Relations Manager
Fiona Boyd - Executive General Manager - Speech Solutions
Mark Eastham - Call Centre Manager
Shirley Gatti – Manager – Project manager office
Lisa Foden – Executive Manger - Optimisation
Maria Hugo – Enterprise Systems Manager

Quality

Salmat is committed to continual improvement and customer satisfaction.

Our commitment is demonstrated by the extensive business certification program implemented since 1993.

We maintain a network of Business System Managers and Administrators to ensure the ongoing development and suitability of our systems. This network provides coverage for both Salmat's Australian and off-shore entities.

Salmat operations in Australia, New Zealand, the Philippines and Taiwan are certified to the International Standards Organisation's 9001:2008 series.

Salmat deploys a Corporate Audit Team, drawn from its experienced Business System Managers and Administrators, to monitor compliance and promote process improvement across all operational sites. Further, independent audit services are provided by the certifying bodies SAI Global Assurance Services (Australia); Bureau Veritas Quality International (Asia) and Telarc (New Zealand).

Security

Securely managing client data is a critical requirement for Salmat. In recognition of this, Salmat's Business Process Outsourcing division has implemented an Information Security Management System (ISMS) and is certified to ISO 27001:2006. It has been maintained since the original BS 7799 certification in 2006.

This certification brings information security under explicit management control, and is designed to ensure the selection of adequate and specific security controls that protect information assets and give confidence to Salmat’s clients.

Implementing the ISMS required a review of the existing IT security controls, including physical security, business continuity, security awareness, change control, and human resource management.  Salmat's security controls are reviewed and updated as required.

Privacy Policy

Introduction

This Privacy Statement applies to the Salmat.com.au website and to all business activities of Salmat Limited (ABN 11 002 724 638) and its subsi­diary companies ("Salmat") to the extent that they affect or involve the collection, use, disclosure or handling of personal information.

Salmat understands the importance to its c­lients and to their ­customers of the discreet and confidential handling of their personal information. It is Salmat's policy to comply with the requirements of the Privacy Act 1988 and the National Privacy Principles contained in that Act in all activities of Salmat involving the collection, use, disclosure and handling of personal information.

In this Privacy Statement, personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (source: Privacy Act 1988).

Collection

Whether for Salmat or its clients, Salmat will collect personal information by lawful and fair means and not in an unreasonably intrusive way.

Where practicable, Salmat will make known the purpose for which it is collecting personal information and will colle­ct personal information concerning an individual only from that individual.

Use and Disclosure

Salmat will not use personal information concerning an individual for a purpose other than the primary purpose for which it was collected, unless Salmat or its client has obtained the consent of the individual to the use of that information for a secondary use, such as direct marketing.

If it is not practicable to obtain the individual's consent and the individual has made known to Salmat or Salmat's client the individual's desire not to receive any further direct marketing communications, Salmat will cease any direct marketing communications to the individual.

In addition, Salmat is a member of the Australian Direct Marketing Association (ADMA) and subscribes to its "do not mail" and "do not call" lists.

Personal information collected and/or stored for one client is never used for or disclosed to another client or to any other third party.

Data Quality

Salmat will take all reasonable steps to ensure that personal information that it holds is accurate, complete and up-to-date.

Data Security

Salmat prides itself on the sophistication of its data security systems, networks and procedures. In particular all databases maintained by Salmat are protected by secure network links, which are complemented by firewalls, hardware and software encryption, password protection, virus protection and internal quality procedures. All Salmat staff are required to sign confidentiality undertakings which extend to client information.

Openness

On request by individuals, Salmat will make known to those individuals the types of personal information it holds, the purpose for which it is held and how Salmat collects, holds and uses that information.

Access and Correction

On request by an individual, but subject to the exceptions prescribed by the National Privacy Principles, either Salmat or its client for whom the information is held will provide the individual with access to their personal information and will allow that individual a reasonable opportunity to correct any inaccuracies or out-of-date information.

A request for access to the personal information held by Salmat concerning an individual can be made by that individual to Salmat's Privacy Committee on the numbers or address mentioned below or, if so specified, to Salmat's client. A fee may apply.

Identifiers

Salmat will not use tax file numbers or other government-issued identifiers, other than the ABN, to identify a record of personal information relating to an individual.

Anonymity

Where practicable, Salmat will maintain the anonymity of an individual in a database of personal information unless the identity of the individual is necessary to perform a lawful activity.

Transborder data flows

Salmat will not transfer personal information relating to an individual outside Australia unless the individual has consented to such a transfer or Salmat has satisfied itself that the recipient of the personal information will uphold principles for the handling of personal information which are similar to the National Privacy Principles.

Sensitive and Health Information

Salmat will apply particularly stringent procedures to its collection, use, disclosure and handling of any personal information which includes sensitive information (e.g., information concerning race, religion, political affiliations) or health information (e.g., information concerning an individual's medical condition).

Salmat's Clients

As Australia's leading customer communications company, Salmat will be engaged by its clients to perform various services that might involve the handling of personal information. Salmat will seek from its clients assurances that all such personal information has been collected lawfully and in compliance with the National Privacy Principles and that all required consents have been obtained for the intended use of that personal information.

Subcontractors

Salmat requires strict compliance with the National Privacy Principles by all of its subcontractors.

Contacting Salmat regarding privacy issues

Any questions or comments concerning Salmat’s privacy policies and practices, any requests for access to an individual’s personal information held by Salmat and any general privacy inquiries can be addressed to:

Contact:

Att: Privacy Officer
Salmat Limited
Innovation Place
Level 17, 100 Arthur Street
North Sydney NSW 2060
Australia
Phone: (02) 9928 6500
Fax: (02) 9928 6652
E-mail: privacy@salmat.com.au

General enquiries

This Privacy Statement was last updated on 2 November 2009